Frequently Asked Questions
Everything you need to know about your CAMILLA shopping journey.
What is the standard shipping timeframe?
We offer express shipping worldwide. Domestic orders typically arrive within 2-4 business days, while international orders take approximately 5-7 business days depending on customs processing.
How do I care for my silk garments?
To preserve the intricate hand-applied crystals and delicate silk, we recommend professional dry cleaning or a gentle hand wash using specialized silk detergent. Always avoid harsh chemicals and direct heat.
What is your return policy?
We accept returns on full-priced items within 30 days of purchase, provided they are in original condition with all tags attached. Please note that sale items are eligible for store credit only.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to our courier's tracking portal.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and interest-free installment options like Afterpay.
How do I find my correct size?
Each product page features a detailed size guide. As many of our silhouettes are designed for a relaxed, bohemian fit, we recommend checking the specific measurements against your own for the perfect drape.